Project Management
All aspects of our project implementation are undertaken in accordance with the
methodology and structure as defined under PRINCE II. By conforming to PRINCE
II standards, Jontek ensure all projects are carried out in a well defined, managed
and controlled environment with visible processes to achieve the desired results.
Experience of Successful System Implementation
Jontek have a wealth of experience implementing both large and small systems.
The Project Management team has strong Change Management skills and has 20 years
of experience implementing systems within this market place.
We appoint a Project Manager to each project whose role is the following:
1. Schedule an Implementation Programme
2. Schedule a Training Programme
3. Plan for changes during the Project Cycle
4. Work closely with the Customer’s Project Manager
Understanding of Business Requirements
It is fundamental to Jontek’s approach that, before recommending a system solution,
a thorough understanding of the Business requirements must first be understood.
Only when this has been fully articulated, can the appropriate Implementation
Programme be developed. To ensure the continued momentum of projects, rigorous
change control structures are put in place.
Installation
The day to day operations of Telecare Response Centres and Domiciliary Care providers
are increasingly reliant on data networks. It is therefore vital that disruption
to the normal operation of the service is minimised during any work on implementation,
upgrading or adding to the existing system. Once a Project Schedule is agreed,
the Project Manager will instruct our engineers to install and test equipment
to a phased schedule, keeping disruption to a minimum, or avoiding it altogether.
Partnership Working
Jontek recognise the importance of successful system implementation, and recognise
the wide variety of factors that can influence the success of any system take
up. Jontek aim to work in partnership with our customers and prospective customers
to understand their Business process and ensure that the system will succeed
at all levels, operationally and strategically.
Training
The Jontek training team are fully qualified to meet all your training needs
in the way that suits you.
There are a number of different training courses available and these can be tailored
to suit the different groups of staff, taking into account their specific roles
and responsibilities.
These courses range from Calls Handling, Database Administration, Stock Management
, through to Management Reports and advanced features training. Right at the start
of the project we carry out a training needs analysis of all your staff to allow
us to fully understand their roles and ensure we tailor the training to meet their
needs and it achieves your objectives, this will be discussed as part of the initial
Project Plan meeting.
When the training has been completed, certificates are issued for each delegate
to illustrate the required accreditation has been attained.
Our Team of Dedicated Customer Support Engineers
A key part of Jontek’s Customer Care Policy is to build partnerships with our
Customers to ensure that we meet their needs for now and the future.
We are committed to providing the very best service possible and are able to
provide Customer support, 24 hours a day, 365 days of the year, delivered via
our Help Desk and network of dedicated IT service support teams.
All our Customers receive annual software upgrades as part of our extensive support
and maintenance program. This consists of major new features, new modules and
updated reports, for example to take into account the new Telecare Services Association
(TSA) Key Performance Indicators (KPIs)
24 x 7 Help Line
The Help Desk is manned by our specialist team of 5 Technical Support Engineers
who are dedicated to supporting Jontek’s Response Centres. They have access to
our on-line Customer Technical Help File which contains Customer system details
and allows us to provide the highest possible quality of technical support required.
Contact number – 0161-430-3366
Email Address – technical.support@jontek.co.uk