Answer-Link 3G
Telecare Response Centres
AEGIS
Homecare Provider Monitoring System
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Overview
The Jontek Homecare 3G Care Scheduling System is a powerful, flexible and cost
effective Care Staff Rostering system that can deliver immediate benefits in terms
of improved efficiencies, quality of service and staff utilisation.
Carer Staff Rosters can be created quickly and efficiently by precisely matching
all the available care staff that are most suitably qualified to meet a client's
specific care needs.
The Jontek Homecare 3G Care Scheduling System has a powerful yet user friendly
reporting facility which provides for the vast array of reports necessary to run
a High Quality and Efficient Homecare Service in an ever more demanding climate.
Powerful reports analyse the differences between the planned and actual care leading
to improved quality and complementing best practise.
Homecare 3G helps Care Providers meet the increasing demands of Government for
accountability and provides extensive statistical and financial information on
the range of Homecare Services they provide.
We are able to offer our Homecare Scheduling and Monitoring systems fully integrated,
stand-alone or integrated with your existing systems.
FAQ's Homecare Staff Rostering
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Question
Our Homecare Managers are not very technical or computer literate, how easy is
the system to use.
Answer
Homecare 3G is very user friendly, intuitive and therefore easy to use. In our
experience Staff can relate to the system very easily, see the immediate benefits
of how it can make their lives easier in the day to day management of of a busy
Homecare service provider office with the numerous ad hoc changes required as
a result of changing staff absences, availability etc.
Question
Increasingly we are being asked to provide all kinds of reports to our service
users, corporate clients and central government, how can the Homecare 3G system
help with this.
Answer
The Homecare 3G 3G system will allow searching/filtering of any field on the
database. This then allows a series of filters to be applied in order to build
up intelligent queries. This powerful feature allows the users to report on any
aspect of their clients database and these “bespoke reports” can then be saved
for future use. In addition, all reports can be exported in a variety of formats
Excel, MSWord,
Question
What about user security, confidential information, etc.
Answer
All sensitive data is protected from unauthorised access and integrity of the
data is protected.
All data between the client application and data server can be encrypted using
industry standard methods. The Jontek solution supports HTTPS over Secure Sockets
Layer (SSL) 3.0 and Transport Security Layer (TSL).
The system contains referential data integrity and is based on industry standard
relational database technology. The system also allows full backup facilities
and the audit log can be archived.
The system allows administrators to provide various levels of information security
to different users and allocates and controls the passwords provided. The administrators
can create an audit log of user activity and use it as a diagnostic tool in the
event of a possible fault or user query.
Question
What audit trail and logging facilities does your software provide?
Answer
A full audit facility is within the system allowing users with the correct security
level to report on actions taken within the system. The system contains referential
data integrity and is based on industry standard relational database technology.
The password security system allows different user levels of security, configurable
by a system administrator. System parameters are fully user configurable.
Question
Can your homecare rostering system interface with our other systems?
Answer
The ease of interfacing to other systems is a prime design objective of Jontek's
systems to enable improvements in efficiency by way of reducing manual data entry
and duplicated effort. Our solutions are e-gif compliant and have been designed
to allow integration with existing systems and link into Corporate Wide or Local
area networks for transferring information. This allows information between departments'
databases to be exchanged, financial information to be passed to the accounts
department and vital services to be monitored by other relevant divisions of the
organisation.
Question
How long will the new system take to implement?
Answer
Typically between 10 – 20 weeks, depending on the size of the system, the quality
of data and resources available.
Our Project Managers are PRINCE 2 qualified practitioners and have a wealth of
experience implementing within local government and private organisations across
the UK.
Question
Is there any out of hours support?
Answer
Our Support Desk, based in Cheshire, responds to calls between 9.00am and 5pm.
Outside those hours our Regional Engineers will respond to priority 1 calls i.e.
where systems are business critical.
Question
Is there an easy way to see where and what is happening in the field, i.e. are
all my client visits covered?
Answer
Yes, the staff and client wallplanner is a single screen where you can find out
if there are any uncovered visits, where your staff are due to go next, what services
they are going to provide and if there are any unplanned staff absences that need
covering.
Case Studies
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Carmarthenshire County Council
View how Carmarthenshire County Council implemented the HomeCare 3G system.