AEGIS
Homecare Provider Monitoring System
Home-Care 3G
Care Staff Rostering and Management System
Overview
Answer-Link 3G is the latest generation of Telecare Response Centres to be provided
by Jontek, the system is fully Web enabled, complies with the TSA Codes of Practice
and is in line with the Supporting People requirements for more flexible and cost-effective
methods of working.
Answer-link 3G can also monitor legacy Community Alarm and Social Alarm systems
as well as the latest generation of Telecare, Telehealth and Telemedicine equipment.
The system has a powerful yet user friendly reporting facility which allows for
our clients to produce the vast array of reports required for TSA codes of Practice
compliance, Supporting People and assists them to provide a High Quality and Efficient
Telecare Monitoring Service in an ever more demanding climate.
Email Integration
The system can be integrated into your corporate email system to allow emails
to be sent directly from Answer-link 3G.
BT 21st Century Compliant
All our Computer Telephony solutions have been designed and tested to ensure
compatibility with the new BT 21st Century Network Roll out.
Choice
Jontek are unique in that we provide Telecare Response Centres, but do not provide
any Telecare or Telehealth monitoring equipment, thus we are totally independent
from the manufacturers This provides our clients with the flexibility to source
the Telecare or Telehealth equipment which suits their range of services and clients
needs without being tied to any particular manufacturer, giving them the widest
possible choice of equipment and contributing to best value.
FAQs Answer-link 3G
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Question
We have been with a single supplier for the last 10 years, are there any problems
in connecting the Answer-link 3G centre to the wide variety of alarm equipment
and Telecare peripherals we have out in the field.
Answer
Jontek have vast experience of working with all of the major alarm equipment
suppliers over the past 18 years. Our clients use a wide variety of alarm equipment
and peripherals and we are confident that Answer-link 3G is compatible to a wider
variety of equipment that any other centre in the UK.
Question
Will the Answer-link 3G be able to identify uniquely the sensor/peripheral type
and its location.
Answer
Yes, where the Telecare alarm equipment offers this facility.
Question
What if a new supplier enters the market with some exiting new alarm equipment
we may wish to offer to our service users.
Answer
One of Jontek's major strengths is our independence from the alarm manufacturers
and we are therefore willing to work with any supplier of Telecare, Telehealth/Telemedicine
our customers wish
Technical Details
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The application utilises SQL Server, is a Smart Client, requires no installation
and can be run as a desk-top application or within a browser. It is a rich GUI
and does not rely on having Citrix installed.
Fully Scaleable Solution
No practical limit on the number of lines and call handling stations.
Corporate PABX Interface
Calls can be handled on your corporate PABX, there is no dedicated handset/headset
required. You can also use IP phones or soft phones - completely flexible.
VOIP
Can be integrated into your Corporate VOIP network allowing flexibility on where
calls handling stations are located. For home working all that would be required
would be a laptop, soft phone and a headset plugged into the laptop.
In the event of handling calls at alternative sites, no telephone lines or calls
need to be diverted which often incurs considerable additional call costs and
risk, as access is via the wide or local area network.
Flexible Telephone Line Technology
Allows calls to be handled from Analogue Telephone lines, ISDN30 and IP based
protocols.
Case Studies
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Cross Keys Homes
Cross Keys Homes had a requirement to combine their Floating Support Service with the 24x7 Telecare Response Centre to provide a more streamlined and efficient service model. After carrying out a detailed analysis of available systems in the market, the Answer-link 3G system was chosen.